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Answers to common questions about setting up and using Signal Analyst.

Getting set up

How do I connect Shopify?

Create an account, choose a plan, then select Connect with Shopify on the Connect step and approve access in Shopify.

How do I connect Meta, Google Ads or Klaviyo?

They're optional and are on the same Connect step. Meta signs in with Facebook. Google Ads asks for your customer ID (and a manager ID if you use one). Klaviyo asks for a private API key.

How long until I can ask questions?

As soon as your order history has imported. Stores with a long history take longer; the Status step shows progress and updates on its own.

Claude

How do I add Signal Analyst to Claude?

Follow Connect Claude: copy the connector URL, add it in Claude's connector settings, then sign in with your Signal account when Claude asks.

I use Claude Team or Enterprise.

An owner adds the connector once for the organization. Each person then selects Connect and signs in. The steps are on Connect Claude.

Claude can't see my shop.

Claude only sees shops your Signal account can access and that have finished their first import. Check the Status step, then disconnect and reconnect the connector in Claude so it picks up the shop.

How do I disconnect Claude?

In Claude's connector settings, remove or disconnect Signal Analyst.

Billing

How does the trial work?

For a shop installed through Shopify, approve your plan in Shopify. The approval screen shows the applicable trial and when charges begin. Cancel before the trial ends to avoid recurring charges. Eligible existing externally billed customers retain their existing trial and billing terms. See Pricing.

How do I change or cancel my plan?

Select Manage billing in My account to open your billing provider. Shopify-billed merchants can also manage or cancel the app subscription in Shopify admin; cancellation and access follow the terms shown there. For existing Stripe subscriptions, cancellation takes effect at the end of the current billing period.

Account

I forgot my password.

Use Reset your password. If you sign in with Google, use Continue with Google instead.

How do I change my email or delete my account?

Email us from the address on your account. We delete accounts and their data within 30 days of a request, as described in the privacy policy.

How do I stop Signal Analyst reading a connected service?

Revoke access in that service (Shopify admin, Meta or your Google account) or email us and we'll remove it.